These account closure terms explain how Spinjoys Casino handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany https://spinjoys.com.de/legal-and-affiliates/. The goal is to give you straightforward, practical information about the steps you should take, the verification I may require, and what happens after a closure. I include both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Extent of These Account Closure Terms
These terms relate to Spinjoys Casino accounts belonging to users with a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements might be relevant. The scope encompasses closures made by you, closures I initiate for compliance or security reasons, and closures that follow a regulatory instruction. They function with my general terms and applicable law.
I may update these closure terms from time to time, but changes will not affect a closure request already in progress unless the law demands it. If any condition is unclear, seek independent advice before making a request. The language of the operational account record stays English, but Germany users can contact my support team for explanations.
Affiliate Account Deactivation and Commission Effect
Affiliates with a registered address in Germany can apply for deactivation of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is pending.
Deactivation of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already built up under my affiliate programme rules. If I close an affiliate account for breach of my terms, I may retain unpaid commissions where the breach caused loss or regulatory exposure.
Verification Requirements Prior to Account Closure
Before I finalise a closure, I could ask you to provide a valid government-issued ID, proof of address, and confirmation of your payment method. For Germany users, this fulfils my obligation to maintain accurate records and stop unauthorised access. I will not process a closure if the identity information you provided earlier contradicts the request.
Upload documents through the secure upload link I provide. I do not require you to send sensitive files by unencrypted email. The verification step may add a short delay, but it is essential to secure your funds and my platform. I retain verification records according to the retention rules detailed later in these terms.
Qualification for Account Closure by Germany Users
You can ask for closure of your Spinjoys sport.bild.de Casino account at any time if you are the registered account holder and your identity has been confirmed. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute remains before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to investigate potential fraud, money laundering, or breach of my terms. In those cases, I may restrict the account while the investigation continues. Once the review is complete and no restriction applies, I will finalize the closure. You stay accountable for activity on your account until the closure is confirmed in writing.
Voluntary Closure Procedures
To terminate your account voluntarily, provide a formal request through the contact details provided in my help centre. I require you to specify your associated email address and the reason for account closure so I can process the request promptly. I may require a conclusive identity confirmation before processing the termination. My support team will confirm the request and give you a case number.
After I obtain a comprehensive request, I typically handle voluntary closure within five business days. If extra documents are necessary, the timeframe may extend. Do not start or utilize a new account during this period because this action can slow down the account closure. I will transmit a acknowledgment email when the account has been closed and no more play is allowed.
Regulatory Shutdown and Mandatory Actions
I may be required to close an account for users in Germany because of legal duties, court orders, or enforcement instructions. I also close accounts when I identify fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I am not seeking your consent, and I might act immediately to protect the integrity of the platform and other users.
When I enforce a required step, I will inform you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I could maintain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Unpaid Balances and Withdrawal Rights
A voluntary closure does not void your right to withdraw real-money funds not under a lawful restriction. After I close the account, I will determine the withdrawable balance and return it to a payment method that meets my verification checks. Germany users should make sure the payment method matches the original deposit source where possible. That minimizes delay.
If I close your account for a regulatory or security reason, I may keep funds temporarily while I finish required checks. I will disburse the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk exists. If you owe any amount to Spinjoys Casino, I may deduct that debt before releasing the remaining balance.
Data Retention After Account Termination
After your account is deleted, I hold certain personal and transactional data to fulfill legal, tax, and anti-money laundering requirements. For Germany users, retention periods comply with sportbild.bild.de applicable legal requirements and my internal policy. I limit access to that data and do not use it for general marketing after closure unless you have separately consented.
I may keep records of the closure action, the reason code, and communication with the user. This assists me prove the closure was managed correctly. You may submit a subject access request or request erasure where the law authorizes. But I cannot delete data I am required to keep by a statutory retention requirement.
Reactivating and Post-Close Restrictions
A closed account is not automatically reopened. If you change your mind after a voluntary closure and desire to return to Spinjoys Casino, you must submit a new reopening request. I may review the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.